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Privacy policy

Malibu & Billy (ABN 78 506 022 371) is committed to handling your personal information with care, transparency and integrity under the Privacy Act 1988 (Cth) and the Australian Privacy Principles

1. What we collect

  • Identity & contact: name, billing/delivery address, email, phone.
  • Orders: purchase history, payment method (we never store full card numbers, as payments are handled by our payment providers), delivery details, support correspondence.
  • Personalisation: the name or text you ask us to apply, and any pet details you share for fit advice.
  • Account & marketing: login details (passwords encrypted), preferences, subscription status.
  • Website & device: IP address, device and browser type, pages viewed, approximate location.

2. How we collect it

Directly from you (orders, accounts, enquiries, subscriptions); automatically via cookies and similar technologies; and from service providers such as payment processors and logistics partners where you’ve authorised it.

3. Why we use it

To process and fulfil orders (including personalisation), provide support and sizing advice, manage accounts, improve our products and website, personalise recommendations, send marketing you’ve opted into (unsubscribe any time), prevent fraud, and meet legal obligations.

4. Sharing

We do not sell your personal information. We share it only with trusted providers bound to handle it lawfully: payment providers (e.g. Shopify Payments, PayPal, buy-now-pay-later), Australia Post and delivery partners, technology providers (Shopify, hosting, IT), analytics and advertising partners (see below), professional advisors, and authorities where required by law.

5. Overseas disclosure

Some providers (including Shopify, Google, Meta and Microsoft) store or process data overseas, including in the US and EU. We take reasonable steps to keep it protected consistent with the Australian Privacy Principles.

6. Security

HTTPS encryption in transit, encrypted storage of sensitive information, access controls, and reputable platforms with industry-standard certifications. No internet transmission is completely secure.

7. Access, correction & deletion

You can request access to, correction of, or deletion of your personal information (subject to legal record-keeping) using the contact details below. We generally respond within 30 days.

8. Marketing

Marketing is opt-in. Unsubscribe via the link in any email, reply STOP to any SMS, or contact us. Transactional messages (order confirmations, shipping updates) continue regardless.

9. Cookies & analytics

We use cookies and similar technologies via: Google Analytics 4, Microsoft Clarity (anonymised session insights), Shopify (site and checkout operation), Google Ads & Google Merchant Center (conversion tracking, Shopping), and Meta Pixel (Facebook/Instagram advertising). Manage cookies in your browser settings; where required by law we’ll ask consent for non-essential cookies.

10. Children

Our website is intended for people aged 18 and over. We don’t knowingly collect information from anyone under 18, and will delete it if we become aware of it.

11. Complaints

Contact us first. We aim to acknowledge complaints within 7 days and respond within 30. If unresolved, you can contact the Office of the Australian Information Commissioner (oaic.gov.au · 1300 363 992).

12. Contact

Malibu & Billy · ABN 78 506 022 371 · Address: [TO CONFIRM: to confirm] · Email: support@malibuandbilly.com · Phone: [TO CONFIRM: to confirm]