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Shipping policy

Malibu & Billy · ABN 78 506 022 371 · Dispatched from Sylvania, NSW

1. Order processing

  • Orders are processed Monday to Friday, excluding NSW public holidays.
  • Orders placed before 2:00pm Sydney time on a business day are typically dispatched the same business day; later orders the next business day.
  • Standard orders are dispatched within 1 business day of order confirmation, subject to availability.
  • Personalised orders need 2 additional business days, as each name is applied by hand before dispatch.
  • You’ll receive an email with tracking details once your order is on its way.

2. Domestic shipping (Australia)

  • Free standard shipping on orders over $100 AUD.
  • Standard shipping under $100: $14.99 flat rate, 3 to 5 business days from dispatch.
  • Express shipping: $16.99 flat rate, 1 to 2 business days from dispatch.
  • All orders ship via Australia Post. Delivery timeframes are estimates and not guaranteed.

3. International shipping

  • We ship to the United States.
  • USA standard shipping: $29.95 AUD flat rate. Delivery timeframes vary and are estimates only.
  • Free USA shipping on orders over $190 AUD.
  • Any duties, taxes or customs charges on international orders are the responsibility of the recipient.
  • We do not currently ship to other countries.

4. Order tracking

A tracking link is emailed once your order is dispatched. If it hasn’t arrived within 3 business days of ordering (5 for personalised orders), check your spam folder, then contact us.

5. Incorrect or incomplete address

Please make sure your delivery address is correct at checkout. If an order is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange redelivery; redelivery costs may apply.

6. Lost or damaged in transit

If your order doesn’t arrive within the estimated window, or arrives damaged, contact us within 30 days with your order number and photos where applicable. We’ll work with Australia Post to resolve it and, where appropriate, arrange a replacement or refund.

7. Risk and title

Risk passes to you on delivery to the address you provided. Title passes once we’ve received payment in full.